Last Updated on
Procurement of technology products is a rather complicated process. In a standard scenario, it goes through a number of touch points before and after the buying process. As a brand, we aim to make this process smoother and provide up to 30 days of money back for majority of our products.
By using this website and making purchases from OneXent Technologies you expressly confirm that you have read and agree to adhere to the following policy.
If any substantial evidence is available to us that points towards the “Copyright Infringement” of our product(s), you will be subjected to legal procedure and we will not be able to conduct any business with you until resolved.
While integrating our products in your ecosystem, if there are any conflicts with third-party software or tools, any additional development required to resolve these conflicts will be chargeable.
The cost for installation and the customizations are non-refundable
In an instance where we have already processed a refund for a given product and the customer chooses to buy the same product ever again in the future, there will be no refunds for the following instances.
‘Change of Mind’, ‘Purchased for Evaluation’, ‘Purchased by Mistake’, and ‘Product No Longer in Use’ are not valid reasons for the refund.
Do bring this to our attention if you have purchased an incorrect version (i.e. the version of the framework). In most cases, we will provide a compatible package in change.
Once we receive your issue, we would require 4-5 business days to resolve your issue. We encourage your support as we would need details of the issue and the access of your staging/development store along with the login credentials (Admin, FTP, SSH, etc).
We provide up to 30 days of money-back period for all of our products. As long as you share the issues within this period and we find that the product is malfunctioning, corrupt, does not work as described in the product page (based on the version you have purchased) or when issues can not be resolved, we will process the refund once we have the same request in an email.
We expect the customer to deactivate the license and destroy all the copies of the product(s) from the servers, the purchase confirmation emails, and if there are any other copies elsewhere. If the customer chooses not to do so and continues using the product(s), he/she will be subjected to clause 1 of the general rules above.
The refunds are subject to a 5% cancellation fee to cover the cost of our payment gateway as well as transaction processing.